Please check out our FAQ below, which covers everything from shipping to custom designs to scheduling a consultation. If you have a question thats not answered here, contact us.

 

ORDERING

What Payment Methods Do You Accept?
Merrily Designs accepts PayPal, Credit Card, Direct Checkout and Etsy Gift Cards. In some cases payment is possible upon pickup.


How Long Will it Take for My Order to Arrive?
Ready to ship orders will be shipped within 3 business days, sometimes sooner. If you need an item sent quickly to make a deadline, please let us know and well try our hardest to work something out.
All Etsy listings include shipping details and an approximate timeframe. For questions on shipping please read the Merrily Designs shop policies or email me


Do You Offer Discounts on Bulk Orders?
Yes. For a custom quote, send me an email.


Can I Pick Up My Order?
Free Local Pickup is available with an appointment.


Do you ship Internationally?
Yes, Merrily Designs ships worldwide with Canada Post.


Will I Be Charged a Customs Fee?
Tax or custom fees may be charged when your package arrives in your country. All tax and custom fees are the buyer's responsibility. For more information about customs fees, please read the Etsy FAQs.


What is your Return Policy?
If there is a problem with your order or you aren't satisfied for any reason please let me know. I want to make sure you are absolutely happy with your purchase. Unused items in their original packaging may be returned within 14 days of receipt for a refund, excluding shipping charges. Return shipping costs are the buyers responsibility and are non-refundable.

 

CUSTOM DESIGNS

Can I Make Changes to a Design?
Yes, changes can be made to custom designs. Changes can be made to colour, text, design elements etc. For questions regarding possible changes, please contact us.


Will I Get A Proof Before My Design Is Printed?
Yes, always! Digital proofs are available within 1-2 business days of placing your order.


What is the minimum order?
A minimum order of 15 invitations is required for custom designs.


Do you Sell Digital Files of invitations that I can Print at Home?
Yes! Digital files are available for purchase upon request and range in price from $25.00 - $75.00 CDN.


What is Your Turn Around Time for Custom Designs?
Custom design proofs take approximately 1-2 business days, and printing takes approximately 3-5 business days from proof approval AND/OR purchase.
For custom designs please contact us to confirm that a design can be completed within your timeframe. For most requests, rush orders are possible.



WEDDING INVITATIONS

Can I Schedule a Wedding Invitation Consultation?
Yes, free local consultation is available. Fill in the form here.


Will I Get a Proof Before My Invitations are Printed?
Yes, always! Printed and Digital proofs are available, time permitting, within 1-2 business days of placing your order.


How Far In Advance Do I Need To Place My Order?
Generally I recommend 3-4 months, but rush orders are always possible. For custom designs contact us to confirm that a design can be completed within your timeframe. For most requests, rush orders are possible.



SHOP INFORMATION

What Are Your Business Hours?
Merrily Designs ships packages and return emails from 9 am – 5 pm, Monday-Friday excluding major holidays. If you contact us regarding your order outside of these hours, I will get back to you as soon as I am back in the studio.


Do You Have a Store Front?
No, perhaps one day. For now I have a studio with local consultation by appointment!


Where Are You Located?
Merrily Designs is located in Kitchener, Ontario, Canada.